Complaints and requests

How to complain about the way we have handled your personal data, or to ask to see, correct, delete or take a copy of it. You do not need an account.

How to make a complaint

Email hello@ritornomusic.app with the subject "Complaint", or write to the address at the foot of this page. Please tell us:

• what happened and when;
• the email address the matter concerns, if it is about the waitlist;
• what you would like us to do.

Do not send passwords or anything you would not want in an email. We will ask for more only if we need it to find your information.

What happens next

• We acknowledge your complaint within 30 days of receiving it.
• We look into it without undue delay and tell you the outcome.
• If you are not satisfied, you may complain to the Information Commissioner's Office at ico.org.uk. You do not have to complain to us first.

Asking to see, correct, delete or receive your data

Use the same address with the subject "Data request" and say which of these you want. We reply within one month of receiving the request. If we refuse any part of it we say which part and why, and that you may complain.

If you are asking about someone under 18, we first check that you are their confirmed guardian, and will not disclose or change anything until we have.

Reporting a concern about someone's safety

This page is for data protection. To report a safeguarding concern, use Report a concern. If a child or adult is at immediate risk, call 999.

Last updated 5 October 2026.